Administrative Assistant – ACT Team (Full-time regular position)

Under the direction of the ACT Program Director, and as a member of the ACT Team, the Administrative Assistant provides general administrative and specific ACT Program-related services to the ACT Team and the Program Director.


As a non-profit organization, we are accountable to our community for providing quality care.  For this reason, we can only consider applicants who clearly describe how their education, skills, and experience match each of the qualifications listed below in a separate, 2 – 3 page attachment submitted with a résumé and cover letter.


  • Secondary school diploma.
  • Medical Secretary Certificate or equivalent relevant work experience in a primary or mental health care clinic required.
  • Post-secondary school diploma or degree in office or business administration an asset.
  • Additional training in computer software applications and relevant administrative skill
  • Three to five years administrative experience with progressive responsibility; preferably in a health or mental health setting.
  • Experience with administration support to health professionals, e.g., maintaining medical files, working reception equipment, booking appointments, scheduling staff. Also drafting correspondence, procurement of office supplies and equipment; coordinating meetings and events; recording and transcribing minutes.
  • Experience in a non-profit, community-based organization
  • Experience and and interest in working with multidisciplinary teams, mental health professionals; and mental health.
  • Excellent interpersonal and communication skills, oral and written, in English.
  • Demonstrated ability to work with persons who have mental health disabilities.
  • Excellent telephone communication skills using a multi-line telephone system.
  • High level of organizational and time management skills in a fast-paced environment. Demonstrated ability to prioritize, to be flexible, and to meet deadlines.
  • Demonstrated ability to model “client-centred” service delivery.
  • Familiarity with the Mental Health Act an asset.
  • Demonstrated ability to work in a diverse, multi-cultural, multi-disciplinary team environment.
  • Demonstrated proficiency in the use of computers and various software applications, including Microsoft Office programs, client database software, and electronic record keeping in a client-service setting
  • Personal Suitability:
    • A strong commitment toward and belief in a recovery-model client-centred practice; non-judgmental attitude; commitment to the team; ability to establish supportive and trusting relationships with persons with mental illness; personal experience as a consumer of mental health services or family involvement of mental health services would be considered an asset.
    • Sensitivity to the needs of marginalized and diverse clientele (low-income, high-needs, newcomer, and a variety of multicultural communities); commitment to health promotion concepts, strategies, and philosophy; commitment to community-based health care and social services, and strength-based philosophy and practices
  • This position is designated under Carlington’s designation to provide French Language Services as follows:
    • French Oral Expression: Advanced
    • French Oral Comprehension: Advanced +
    • French Reading: Intermediate +
  • Fluency in English is required. Fluency in a third language relevant to our client population is an asset.

Salary range: $22.01- $25.89 per hour + full benefits

Send required application materials (cover letter, resumé, and attachment described above) quoting reference # MHC- ACT-33W and specifying which position you are applying for by 12:30 pm Friday, May 26, 2017 to the Human Resources Manager, CCHC, 900 Merivale Rd. Ottawa, ON K1Z 5Z8; fax (613) 761-1805; email (in MS Word or PDF format, with name and reference # in the subject header).

If at any stage in the selection process you require an accommodation, please let us know the nature of the required accommodation.

Carlington Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.