Contact Us

In an effort to improve the quality of our services, we need your feedback! Your opinion is critical to make sure we provide you with the right services you need, and all the information you include will be kept strictly confidential. Click here to complete our Client Experience Survey. If you have comments, we would like to hear from you:

  • Speak with your provider
  • Speak with the specific Program Director
  • Send an email to
  • Write us a note and place it in the white mail box located on each floor.  Please include your name and phone number if you want us to get back to you.
  • Complete the client experience survey
  • If you have a complaint related to client privacy, contact Privacy Officer, Lynne Rowe 613-722-4000 ext. 241.
PLEASE NOTE: Our "info@" email address is for general messages only and may not be answered in a timely manner. For urgent matters, please phone the Centre at 613-722-4000. DO NOT use this email address to communicate with your healthcare provider as confidentiality cannot be assured. For medical questions or to make an appointment, please call our clinic at 613-722-2161.

Phone, Fax, TTY, and email contacts

Main Reception 613-722-4000
Main Fax 613-761-1805
Primary Medical Care 613-722-2161 Telephone line opens at 9:00 am except Thu at 1:00 p.m.
Primary Medical Care 613-722-8471
ACTT Reception 613-722-9731
ACTT Fax 613-722-8244
Annavale Reception 613-798-5689
Annavale Fax 613-798-4177


General Hours

Monday to Friday 8:30 - 4:30

Medical Clinic Hours

Monday, Tuesday, Wednesday, Friday 9:00 a.m. to 4:00 p.m.
Thursday 1:00 to 4:00 p.m.


900 Merivale Road
Ottawa,ON K1Z 5Z8